Operational Account Manager
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We are seeking an experienced Operational Account Manager to join our Metering Support Services team. This is a client-facing, commercially focused role, centred on managing contracted service delivery, supplier performance, and long-term customer relationships within the energy and metering sector.
It is focused on account management, operational governance, and contract performance, working across field services, compliance, finance, and regulatory teams to ensure obligations are met and opportunities for growth are identified.
You will act as the single point of ownership for your client accounts, ensuring services are delivered in line with contractual KPIs, regulatory requirements, and agreed commercial outcomes.
What You’ll Do
- Be the primary contact for your clients, managing day-to-day queries and ensuring expectations are met.
- Monitor supplier performance and lead governance activities to maintain high service standards.
- Spot opportunities to grow accounts and align services with client goals.
- Collaborate with internal teams to ensure smooth project delivery and operational efficiency.
- Prepare client reports, track KPIs, and provide actionable insights.
- Ensure compliance with company policies and industry regulations.
About You
- Strong background in account management or service delivery.
- Proven ability to manage high-value client relationships and deliver operational improvements.
- Excellent communication, problem-solving, and organisational skills.
- Comfortable with data analysis tools (Excel, Power BI) and interpreting KPIs.
- Knowledge of the energy industry, regulations, and best practices for client satisfaction and retention.
What We Offer
- Competitive Salary: £43,500-£50,000
- Birthday Off: Celebrate your day, on us!
- Life Assurance: 4x your salary for peace of mind.
- Enhanced Maternity & Paternity Leave: Supporting you through life’s biggest moments.
- My Rewards Platform: Discounts from hundreds of top retailers.
- 22 Days Holiday: Plus 8 bank holidays, increasing with service.
- Company Sick Pay: Support during unexpected health challenges.
- Pension Plan: Secure your future with our robust scheme.
- Electric Vehicle Salary Sacrifice Scheme: Drive into a greener future.
- Medicash Benefits Program: Discounts and health expense claims.
- 24/7 Employee Assistance Plan: Because your mental health matters.
- Professional Growth Opportunities: Join a rapidly expanding market leader where your career can thrive.
All successful candidates must pass a criminal record check, provide 5 years’ work references, and prove eligibility to work in the UK.
The Company
We are part of the Calisen Group. We own and manage essential energy infrastructure assets that offer smarter energy for all.
Through smart metering, installation, data services, and solar, we’re creating a more sustainable future, bringing smarter energy to all.
We have a range of roles from smart meter readers, to office support. Your Calisen Career is calling! Apply today!
The Values
We are one team
When we all work together, amazing things can happen. We are all committed to open dialogue and collaboration. We break down barriers to teamwork and avoid silos.
We care
We are inclusive - we respect each other and believe everyone matters. We set high standards for our work and lead by example. We make a positive difference to our colleagues, customers and communities.
* The holiday amount changes dependent on the business area
* Role dependent, check on apllication
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